Sales Policy

Sales Rules in Mglisty Sklep

  1. Orders are processed within 7 business days from the date payment is credited, unless a different shipping date is specified on the product page.

  2. Parcels are dispatched twice a week: on Mondays and Thursdays. This means that if an order is placed after a given shipping batch has been prepared, it will be included in the next one.

  3. All orders within Poland are shipped via InPost.

  4. Shipping cost is fixed at PLN 14.99. This cost is added during order finalization.

  5. Orders are processed in the order they are received. We do not expedite individual parcels upon email request, as this would be unfair to those who placed their orders earlier.

  6. If a customer places several orders to the same address or with the same recipient details, the store may combine them into a single shipment. We do this for organizational reasons and to reduce the number of packages and protect the environment. Combining orders does not automatically result in a shipping cost refund, unless the store decides otherwise in a specific situation.

  7. Mglisty Sklep is a small author's store, not a large warehouse operating 24/7. Orders are packed manually, so processing time may be longer than in chain stores. We do it carefully, but we don't teleport packages. Yet.

  8. Contact with the store is via email at: biuro@mglistysklep.pl.

  9. Emails are answered during store working hours: Monday to Friday, 12:00 PM – 6:00 PM. The store is closed on Saturdays, Sundays, and public holidays.

  10. Messages sent outside working hours, on Sundays, or on public holidays will not be handled immediately. We will respond to them during the store's next working hours.

  11. Before placing an order, please carefully check your details: address, email, phone number, chosen delivery method, and shopping cart contents. Errors in data may delay shipping.

  12. If an order includes a product with a dedication, personalized signature, or other customization, it is not eligible for standard returns. This primarily applies to books signed by the author.

  13. Returns of non-personalized products can be reported within 14 days of receiving the shipment by sending a message to biuro@mglistysklep.pl with the subject "Zwrot" (Return).

  14. Complaints concern damaged products. In case of a complaint, please contact us via email at biuro@mglistysklep.pl, preferably by including "Reklamacja" (Complaint) in the subject line.

  15. Failure to collect a package does not constitute order cancellation. If a package is returned to the store, further resolution will be arranged via email.

  16. The store may cancel an order if its fulfillment proves impossible, for example, due to product unavailability, inventory error, damage to the last item, or any other obstacle beyond the store's control.